GivingFire Support

Getting Started 4

• Quick Start Guide
• Reference Guide
• Reconciling your First Month
• Feature Overview

Donation Processing 4

• How long will it take for donations to hit my account?
• We’ve just changed bank accounts, how do I change that info with GivingFire?
• What is a high ticket ACH limit, and why do I have one?
• How to Run a Manual Transaction

For Donors 3

• Account Set Up
• Donating Online
• Donating by Text

Activity Feed 1

• What is the activity feed?

Recurring Transaction Report 2

• What is the recurring transaction report?
• Recurring Donation Details

Transaction Reports 3

• Using & Filtering the Transaction Report
• Donation Details
• Using Quick Transaction Stats

Giving Statements & Taxes 5

• What are giving statements?
• Generating PDF giving statements
• Approving Statements for Distribution
• Tracking Statement Delivery
• Giving Statement FAQs

Dashboard Report 1

• Dashboard Display Summary

Email Reports 2

• Email Report Overview
• Setting up Email Reports

Reconciling 1

• Reconciling Bank Accounts

Organization Settings 5

• Basic Settings
• Design
• Online Donations
• Pledging
• Donor Covered Fees

Funds 9

• What are funds?
• How do I create a fund?
• How do I edit or delete a fund?
• How do I view reports on a given fund?
• Link or Redirect to a Specific Fund

View all 9

Users 4

• How do I add users?
• Admin vs. Non-admin status
• Email on Donation
• Reset Password

Offline Donations 3

• Creating an Offline Batch
• Offline Donation Overview
• Editing an offline batch

Text-to-Give 3

• Text-to-Give Donations: Overview
• Text-to-Give Donations: Set Up
• Text Codes for Specific Funds

Envelopes 1

• Giving Envelopes

Administrative Donor Management 8

• Managing Donors
• Editing Donor Information
• Syncing Donor Records with 3rd Party Systems
• Donor Search & Filtering
• Donor Tags

View all 8

Donor Accounts & Controls 5

• What are donor accounts?
• Creating a donor account
• Donor Transaction List
• Editing a Recurring Donation
• Pledging for Donors

Pledging & Pledge Management 3

• Pledge Management for Administrators
• Offline Pledge Entry
• Editing Donor Pledges

Kiosk Setup 1

• Setting up your kiosks for the first time

Instant Notifications/Webhooks 3

• About Instant Notifications/Webhooks
• Setting Up Instant Notifications/Webhooks
• View/Edit/Delete Instant Notifications

API 2

• API Overview
• Creating an Access Token

Third-party Integrations 4

• Third-party Integration Overview
• Zapier Integration
• TouchPoint Integration
• Planning Center Online (PCO) Integration