How to Update Your Bank Account on File


Are you planning on closing or changing your current bank account? You will need to update your information with GivingFire and its vendors to ensure that your donations will be routed to your new bank account. This article will cover the process for making this change. 


First, send an email to your GivingFire account manager at support@givingfire.com. In this email, include a copy of a voided check for the new bank account. If you do not yet have checks, or are not planning on getting checks, you can request an ABA/DDA Verification Letter (aka Account Verification Letter) from your bank representative. This needs to be a document on official bank letterhead that includes your organizations name, your ABA (Routing) and DDA (Account) numbers, and your bank representatives name and contact information. 


Your account manager will then assemble the appropriate forms and send them to your organization's signing officer (signer) to execute. Has your signer changed recently? See this article for directions on how to update your signing officer. 


If you have not heard from your account manager in a timely manner, you can process the change yourself using the attached forms. Here is what you need to do. 


First, identify who your credit/debit card payment processor is. Depending on when you signed up for your GivingFire account, you either have an account with PaySafe or PayRoc. Here is how you can tell which vendor you have an account with: 

  • PaySafe account: Your Merchant ID (MID, found on your physical processing statement that gets mailed to you once a month) begins with either 5482 or 5179. 
  • PayRoc account: Your Merchant ID (MID) begins with 5166.


Download, complete, and have your signer execute the appropriate form. Then, send the completed form along with a voided check to the appropriate processor. For PaySafe, email wholesale_ps@paysafe.com, cc'ing meritcardsupport@paysafe.com. For PayRoc, email cs.commerce@payroc.com. The subject line should read: "ABA/DDA Change Request: [Organization Name] + [MID]". 


To update your bank account with our ACH/eCheck processor, ReliaFund, complete the appropriate form and send it, with a voided check, to operations@reliafund.com. You will not likely have your ReliaFund MID, not to worry, just include your organization's legal name in the subject line.


One important step: continue to follow up with each vendor until you receive confirmation that your account-on-file has been updated. 


Once it has, send another email to support@givingfire.com confirming that your accounts have been updated.