How do you change your signing officer on file with GivingFire?

Overview


We are well aware that churches and non-profit organizations often depend on a great deal of volunteer time and effort. This is not limited to day-to-day activities, but extends to leadership as well. It is not uncommon for organizational officers to have set term lengths or other barriers that prevent them from continuing in their role.


It is important to note that when payment processors use the term "officer", they are referring to either the President, Vice President, Treasurer, and Secretary. An officer is not an elder or pastor, per se. An officer is also not an office secretary or employee, per se. An officer is an official member of the organization in the eyes of the government, listed on the Articles of Incorporation or an addendum to them. 


When one of these officers change at your organization, it is important to update the signing officer (signer) on file with us as soon as possible! Ideally, the former signer and the new signer will be able to sign the updated paperwork together. If you do not have a current signer on file with us, we will not be able to process any account changes, e.g. bank account changes, changes of address, or account cancellation. 


Updating the Signer


To begin the process of updating your signer-on-file, email your account manager at support@givingfire.com with the name of the new signer, a good email and phone number for them, a copy of their driver's license, and either a copy of the Articles of Incorporation or official signed board minutes where they were elected to their position. Your account manager will then send the appropriate paperwork to the outgoing signer and the incoming signer. Once they have both executed this paperwork, your Account Manager will work with our vendors to ensure that this information is updated across your account. 


In the event that your account manager proves unresponsive or delayed, you may elect to update the signer yourself. Aside from completing the process with GivingFire, you will need to send executed paperwork to your credit/debit card payment processor. 


Depending on when you signed up for your GivingFire account, you either have an account with PaySafe or PayRoc (I know, the names in our industry are pretty generic). Here is how you can tell which vendor you have an account with: 

  • PaySafe account: Your Merchant ID (MID, found on your physical processing statement that gets mailed to you once a month) begins with either 5482 or 5179. 
  • PayRoc account: Your Merchant ID (MID) begins with 5166.


Once you have determined which processor you use, choose the correct form attached to this article (either the PayRoc New Signer Addendum or the PaySafe New Signer Addendum). Complete the form and have the signers execute it. 


PayRoc Accounts


Email cs.commerce@payroc.com and include your Organization Name and MID in the Subject line. Be sure to attach to following:

  • A copy of the new signer's driver's license
  • A copy of either the Articles of Incorporation or official signed board minutes testifying to their election
  • The executed copy of the PayRoc New Signer Addendum


Follow up every few days until PayRoc confirms that the changes have been implemented. 


PaySafe Accounts

 

Email to wholesale_ps@paysafe.com, cc'ing meritcardsupport@paysafe.com and include your Organization Name and MID in the Subject line. Be sure to attach to following:

  • A copy of the new signer's driver's license
  • A copy of either the Articles of Incorporation or official signed board minutes testifying to their election
  • The executed copy of the PaySafe New Signer Addendum


Follow up every few days until PaySafe confirms that the changes have been implemented. Be warned, PaySafe is notoriously slow at processing requests like these and will require multiple touch points to ensure completion.